Non-stop operation for your charging station
With 360.SUPPORT from has·to·be, the operation of your charging station is now even easier. Once activated, our service team immediately takes over the monitoring and diagnosis, detects errors automatically and provides you with a full 24/7 customer hotline. In short: Your charging station works while you concentrate on the most important: your success!
360.SUPPORTThis is included:
24/7 support hotline
Your customer has a question or problem at the charging station? Our hotline will assist him
quickly and reliably, day and night.
24/7 charging station monitoring
Your charging station is permanently monitored by our team to ensure it is
fully operational around the clock.
Diagnostics and troubleshooting
Our support team supervises the status of your charging infrastructure, detects eventual errors and
ensures uninterrupted availability.
In the backend you can activate the service at each charging station.
We send you a sticker which you can attach to the charging station by yourself.
The hotline is available 24/7 in Germany, Austria and Switzerland in German and English.
Attach the sticker you received from us on the charging station.
The station must be registered in the has·to·be backend and clearly marked with an EVSE-ID.
If the problem cannot be solved by the hotline, the problem will be forwarded to the technical support of has·to·be.
Yes – the service can be deactivated at any time in the backend.
The service will be charged monthly with the has·to·be bill.