Chargepoint.OPERATION
Your eCharging stations in the best hands
We ensure the optimal operation of your charging infrastructure
The best service for your charging station
Chargepoint.OPERATION – That’s how it works
How has·to·be handles the operation of your charging stations
24/7 Charging Station Monitoring
Firmware Updates
Diagnosis & Troubleshooting
We get your charging network up and running – fast & reliable.
24/7 Monitoring of your charging stations
We monitor your charging network around the clock – 24 hours, 7 days a week. Here, we keep a close eye on the operation and check to ensure that everything is running stably and without interruption.
The 2nd-Level Support from has·to·be continuously looks after the equipment and in the case of errors, reacts with diagnosis and resolution even before your customers realise there is a problem. Guaranteed response times ensure fast solutions in the event of operating faults.
E-charging station firmware updates
We make sure that your electric charging station is always up to date. Using remote maintenance, firmware updates are carried out by our technical specialists in a timely manner.
Diagnosis & Error Correction
With our service, you can expect a reliable operation for your charging station network. The processing of initial diagnosis of problems at the charging station and the automated error correction using pre-defined processes guarantee fast reaction times when needed.
The specially trained experts from the has·to·be Support Team look after affected e-charging stations remotely and can re-start them immediately. Should a technician be required on-site, the technical contact partner will be informed by us as soon as possible.
Chargepoint.OPERATION – You can count on these services
Preventative operation
We are constantly reviewing and acting before your customers find fault.
24/7 Hardware Monitoring
Around-the-clock monitoring via has·to·be’s 2nd-level support.
Automatic Troubleshooting
Automated troubleshooting using pre-defined processes.
Error Diagnosis
Conducting the initial diagnosis in case of problems at your charging station.
Remote Fault Correction
Our staff can remotely control your charging stations and start charging processes.
Firmware Updates
Installation of firmware updates via remote maintenance.
Your advantages
You save …
Personnel costs
No ongoing wage costs, holiday strand-ins, staff recruitment.
Ongoing training costs
Trust in the know-how of your competent partner has·to·be.
Infrastructure costs
No additional workstations, computer equipment.
You win …
Stability & Security
for your charging network.
customer Satisfaction
thanks to high availability.
Time
to focus on your core business.
FAQs
General
When is Chargepoint.OPERATIONS the correct solution for my business?
The Chargepoint.OPERATIONS service is ideal for all businesses that operation multiple charging stations and who are looking for a reliable operation with the least possible working effort and costs. Thanks to the 24/7 hardware monitoring, automated error diagnosis and resolution as well as the installation of updates by has·to·be, you can sit back and relax. You are guaranteed that your charging stations are continuously in operation and that your costs, operating effort and any potential reputational loss through long non-operation times are a thing of the past. This covers both public charging infrastructure and company internal infrastructure.
What is included in the Chargepoint.OPERATIONS service?
This unique electromobility service from has·to·be covers every single registered charging station with a constant operational monitoring 24 hours a day, 7 days a week. If there is any kind of problem with the charging station, our technical experts have instant remote access and can either resolve the problem directly or if necessary, organise for a technician to be on-site. Last but not least, this service also automates the installation of firmware updates for your charging infrastructure.
How many charging stations can I use the service with?
You can register every certified charging station for this service.
Services
What happens when a problem cannot be resolved by remote maintenance?
In the case of a technical error on the charging station which cannot be resolved remotely by our specialists, we organise for a technician to be present on-site.
Who sends the technician on-site?
This is called by the owner of the charging station, if a remote troubleshooting should not be possible, we inform the mentioned technician.
Are there reports on the operation service?
Reports are available on request.
Technology & Security
What are the requirements for charging station infrastructure for use with the Chargepoint.OPERATIONS service?
The charging station used must be a be.ENERGISED certified model.
How is data protection handled in the Chargepoint.OPERATIONS service?
All data protection relevant requirements are regulated in the operational agreement.
Additional Electromobility services from has·to·be
eDriver.HOTLINE
Provide perfect customer service at your charging stations. Our hotline operates on behalf of your company.
Chargepoint.OPERATION
Your charging stations in the best hands: we ensure the optimal operation of your charging infrastructure.
Carbon.COMPENSATION
You offer your customers clean electricity and we take care of the processing of CO2 certificates.