Chargepoint.OPERATION
Your e-charging stations in the best hands
We ensure the optimal operation of your charging infrastructure
The best service for your e-charging stations
has·to·be is your competent partner when it comes to the safe and reliable operation of your charging stations. From the 24/7 monitoring, through the troubleshooting via remote maintenance or on site, and up to the installation of updates. In short, we make sure that your charging network is stable and your customers are satisfied – while you can concentrate on your core business.
How has·to·be handles the operation of your charging stations
24/7 Charging Station Monitoring
Firmware Updates
Diagnosis & Troubleshooting
Chargepoint.OPERATION – You can count on these services
Preventative operation
We are constantly reviewing and acting before your customers find fault.
24/7 Hardware Monitoring
Around-the-clock monitoring via has·to·be’s 2nd-level support.
Automatic Troubleshooting
Automated troubleshooting using pre-defined processes.
Error Diagnosis
Conducting the initial diagnosis in case of problems at your charging station.
Remote Fault Correction
Our staff can remotely control your charging stations and start charging processes.
Firmware Updates
Installation of firmware updates via remote maintenance.
You save …
Personnel costs
No ongoing wage costs, holiday strand-ins, staff recruitment.
Ongoing training costs
Trust in the know-how of your competent partner has·to·be.
Infrastructure costs
No additional workstations, computer equipment.
You win …
Stability & Security
For your charging network.
Customer Satisfaction
Thanks to high availability.
Time
To focus on your core business.
Additional Electromobility services from has·to·be
eDriver.HOTLINE
Provide perfect customer service at your charging stations. Our hotline operates on behalf of your company.
Chargepoint.OPERATION
Your charging stations in the best hands: we ensure the optimal operation of your charging infrastructure.
Carbon.COMPENSATION
You offer your customers clean electricity and we take care of the processing of CO2 certificates.